Support

Help for the World of Wood app

World of Wood is a private app for World of Wood shop staff to record material pulls and returns against jobs. If you need help, have found a bug, or want to request a change, we’re happy to assist.

Contact Us

Email us at kyler.hillstrom@xeratec.com. We typically respond within one business day. To help us resolve your issue quickly, please include:

• The device you’re using and the app version
• A description of the problem and the steps that led to it
• Screenshots, if helpful

Common Questions

How do I sign in?

The app uses a single shared company access code entered on the device. If you don’t have the code or it isn’t working, contact your World of Wood administrator or email us at kyler.hillstrom@xeratec.com.

The app isn’t syncing.

The app works offline and syncs your entries when a connection is available. Make sure the device has internet access, then reopen the app. If the problem continues, contact support with your device details.

I made a mistake on an entry.

Material pulls and returns are recorded in World of Wood’s business systems. To correct an entry, contact your administrator or email kyler.hillstrom@xeratec.com.

Privacy

For details on how the app handles data, see our Privacy Policy.